Job Detail
Description
- Monitor daily mall operations and ensure smooth functioning of facilities and services.
- Coordinate with tenants regarding operational issues, complaints, access, and service requirements.
- Conduct regular inspections of common areas, facilities, cleanliness, signage, and overall mall presentation.
- Coordinate with Security, Housekeeping, MEP, Maintenance, and other relevant teams to resolve operational issues.
- Handle and follow up on customer/tenant complaints and ensure timely resolution.
- Monitor adherence to mall policies, SOPs, safety standards, and operational guidelines.
- Support tenant onboarding, fit-out activities, events, promotions, and other mall activities.
- Prepare daily operational reports, incident reports, inspection checklists, and other required documentation.
- Monitor contractor and service-provider activities to ensure compliance with agreed standards.
- Identify operational gaps and recommend improvements to enhance customer and tenant experience.
- Assist in emergency response, evacuation procedures, and other safety-related activities.
- Perform any other operational duties assigned by management.
Experience And Qualification
- Bachelor’s degree in Business Administration, Management, Hospitality, or a related field.
- 2–4 years of relevant experience in mall operations, facility management, hospitality, retail, or a similar environment.
- Strong communication, coordination, and problem-solving skills.
- Good command of MS Office, particularly Excel and Word.
- Ability to work in a fast-paced, customer-facing environment.
- Strong follow-up and reporting skills.
- Willingness to work in shifts, weekends, and public holidays as required.
Specific Requirements
PositionPurpose
To support the smooth and efficient day-to-day operations of the mall by coordinating with tenants, customers, security, housekeeping, maintenance, and other internal departments while ensuring a safe, clean, and customer-friendly environment.
Mall Operations Officer