Job Detail
Description
- Manage day-to-day IT operations, infrastructure, and technical support.
- Supervise IT support team and ensure timely resolution of technical issues.
- Monitor networks, servers, systems, hardware, software, and IT assets.
- Manage user accounts, access controls, backups, and IT security protocols.
- Troubleshoot hardware, software, network, and connectivity issues.
- Coordinate with vendors for IT equipment, services, maintenance, and procurement.
- Maintain IT asset inventory and ensure proper allocation and documentation.
- Implement IT policies, SOPs, cybersecurity measures, and data protection practices.
- Monitor system performance and recommend upgrades or improvements.
- Support ERP/SAP, business applications, and other organizational technology requirements.
- Prepare IT reports, documentation, and operational updates for management.
Experience And Qualification
- Bachelor’s degree in IT, Computer Science, or a related field.
- 3–5 years of relevant IT operations/support experience.
- Strong knowledge of networking, hardware, software, systems, and IT security.
- Experience in team supervision and vendor management.
- Strong troubleshooting, communication, and problem-solving skills.
- Experience in a corporate environment will be preferred.
Specific Requirements
PositionPurpose
To ensure the smooth, secure, and efficient functioning of the organization’s IT infrastructure, systems, and user support services. The role is responsible for managing day-to-day IT operations, resolving technical issues, maintaining IT assets and networks, supporting business applications, and implementing technology solutions that improve operational efficiency and business continuity.
Assistant Manager - IT